![]() “It doesn’t matter where you live – whether it’s Forfar, Montrose or Dundee – residents still rely on high street banks for help, advice or simply cashing money in or out.The TSB Scotland collection comprises records of 66 Scottish savings banks from the early 19th century up to the early 1980s (TSB/1-72, 75-76) and also records of TSB Scotland from 1983 to 1986 (TSB/74). “Technology is changing the way people use their banks but companies can’t leave others who don’t use online banking behind. “Not only has the company said it will close 82 branches nationwide, it has also said it will look to restructure ones that are kept open which is also very concerning. “I will write to TSB expressing my concerns and will try to find out the consequences this announcement will have on branches in the region as soon as possible. “I sought answers from the company earlier this year when it cut the opening hours of its only branch in Carnoustie and I feared this would have a devastating impact on the area. “More local closures would be a betrayal of their customers, staff and communities. He said: “I had a visit from TSB at the Scottish Parliament, which included their head of public affairs, and at that time they assured me they wanted to keep branches open as part of offering something different from their rivals – this is clearly now not on their agenda and I’m very disappointed. “Our new strategy positions TSB to succeed in a challenging external environment at a time when we know customers want something different and better from their bank.”Ĭonservative North East MSP Bill Bowman, who met TSB bosses in the past over the firm’s cutbacks, said the news was “extremely worrying”. “With a trusted brand, modern platform, and national presence, TSB is well placed to deliver – but we need to make changes to enable us to compete,” Ms Crosbie said. TSB said it had around twice the number of stores per 10,000 customers in 2018 as the average in the UK. It comes in a tough retail environment for British banks, with high streets suffering while online-only challengers are tempting customers with new types of accounts. The bank said it expects 70% to 80% of its sales to come from digital channels by 2022, up from 46% in September this year. It also includes a push to invest another £120m in digital products. “Taken together, these changes will help us to serve more customers, better, for the long-term.” “The plan we’re sharing today involves some difficult decisions, but it sets TSB up to succeed in the future,” said TSB boss Debbie Crosbie, as she set out the three-year plan. It is part of a plan to save around £100 million by 2022, and turn a profit of between £130m and £140m. ![]() TSB said it will try to find new roles for them elsewhere in the group. Copy link A decentered black square over a white square. WhatsApp Messenger An icon of the Whatsapp messenger app logo. Facebook Messenger An icon of the Twitter app logo. Facebook Messenger An icon of the facebook messenger app logo. Loading Spinner An icon of a loading spinner. Success Tick Timeout An icon of a greyed out success tick. Information An icon of an information logo. Speech Bubble Icon A icon displaying a speech bubble WhatsApp An icon of the WhatsApp logo. Video Camera An icon of a video camera shape. Previous An icon of an arrow pointing to the left. Notice An explanation mark centred inside a circle. Next An icon of an arrow pointing to the right. Hamburger Menu Icon An icon used to represent a collapsed menu. Search Icon A magnifying glass icon that is used to represent the function of searching. Magnifying Glass An icon of a magnifying glass. Comments An icon of a speech bubble, denoting user comments. Close Icon An icon used to represent where to interact to collapse or dismiss a component Comment An icon of a speech bubble. ![]() Breaking An icon of an exclamation mark on a circular background.
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